HT801 doesn't receive incoming calls

Hello all and thanks in advance. I’ve recently setup freepbx with a voip.ms trunk. Incoming and outgoing work perfectly with a softphone, but the HT801 will only work with outgoing. I’m new to all this but have done a good bit of research on fixing the issue but starting to pull my hair out. I’ve attached a few logs - if there’s more you need just let me know.

Thanks!

It just started randomly working on incoming calls now. While I’m glad it’s working, I don’t like the fact I don’t know the reason. Can anyone shed some light please? Thanks

Did you see if the HT801 IP wasn’t banned ? Is it whitelisted ? If it has a REGISTER enabled and it’s failing, PBX could be blocking it.

Type: grep -r "ht-801-ip-here" /var/log/fail2ban* and see if you have anything there.

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