hello please is that it is possible to make it so that when an agent receives a call from the gateway to the IP, once the called ends it is only the extension that took the call that displays in the history and not all the agents who are in the queue
Enable disposition = answered on the cdr filter.
how to do it please
I want to make this change throughout the system… I want to make this change throughout the system… I created a queue to which I added 5 extensions … I created a queue to which I added 5 extensions … But when an agent takes the called one he has 5 other 4 other called who are added.But when an agent takes the called one he has 5 other 4 other called who are added. I only want to call him answered
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