How to set the dial plan timeout in Sangoma Endpoint Module

Tags: #<Tag:0x00007f4f50ef5370>



  • FreePBX
  • Asterisk 16.15.1
  • Sangoma EndPoint Manager

I have configured my Polycom IP 330 with the Sangoma endpoint module but i cannot find how to configure the dial plan timeout.

On my old system with OSS EPM, there was a dial plan timeout field:

but in the Sangoma module , there is no such field:

How can I change the dial plan timeout ? It seems that the current timeout for all dial pattern is about 5 seconds.

Thank you


(Andrew) #2

Someone did submit a Jira but they were asked to open a commercial support ticket because it is a commercial module. @lgaetz may have an idea.

(Jared Busch) #3

Yeah, that is a stupid process that I have complained about plenty.

It would be trivial for Sangoma to have a commerical ticket created and update the public ticket with the FREEPBXI ticket.

Almost everything is being hidden anymore behind FREEPBXI anyway.

(Lorne Gaetz) #4

Poly has chosen not to coordinate with Sangoma for EPM support and as such they get very basic config only for only some of their devices. I don’t know if the a support ticket was ever opened for this, but at this point it’s not necessary. At some point we will need to update EPM for a few of their newer devices, so we will evaluate this feature then for possible inclusion.

(Andrew) #5

I don’t use EPM myself but that seems frustrating to anyone who does. I understand that Poly is choosing not to work with Sangoma, but if EPM has the digitmap configuration then it just makes sense to also have the digitmap timeout config as well.


If this is a new system, plan it so that except for international calls, no timeouts are necessary.

For example, for a system in the US that allows 10- and 11-digit dialing of domestic numbers and has fewer than 200 extensions, use 1000 through 1199 for extension numbers,

(Jared Busch) #7

Not it does not, because every single phone can implement it differently in the config.

That said, it is simple for anyone to add anything to a basefile.

(Jared Busch) #8

Maybe this setting? I don’t have a polycom SP IP model to test with.


(Jared Busch) #9

Popped into a PBX that has a Polycom SP IP450 setup with EPM. Looks like it adds it to the legacy_sip.cfg already.

So a simple feature request support ticket should get the ball rolling someplace.

jbusch@freepbx tftpboot]$ grep digitmap *.cfg
0004fxxxxxxx-features.cfg:   dialplan.digitmap="[2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxxT"
0004fxxxxxxx-features.cfg:   dialplan.1.digitmap=""
0004fxxxxxxx-features.cfg:   dialplan.1.digitmap.timeOut=""
0004fxxxxxxx-features.cfg:   dialplan.2.digitmap=""
0004fxxxxxxx-features.cfg:   dialplan.2.digitmap.timeOut=""
legacy_sip.cfg:      <digitmap dialplan.digitmap="[2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[1-9]xxT|[2-9]xxxT" dialplan.digitmap.timeOut="3|3|3|3|3|3|3"/>


Thank you for all the replies. I have been able to add a diaplan timeout in the features basefile:


I did not have a chance to try it yet, but I have good hope.

Side comment: now that I have done it, it is pretty smiple to add anything in the basefile. However, just from using the doc ( ), I could not figure it out. However, just by clicking on any line on the basefile, it gave me this panel

and then it was obvious what I had to write in each field . At first, I typed “MAC-Features.cfg” in the File field (because this is what the GUI says) :


but the actual file to type in this field is “features” (without extension).

Nothing is better then an example to teach how to do something.

(system) closed #11

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