I found a couple of old threads about this and didn’t see much resolution. Is there a way to do this without changing extensions.conf, and if not how do I do it?
The situation is that the user wants calls being transferred to them to be treated like an extension to extension call.
In a call that’s been transferred it looks like it’s not using the alert info
pbx.c: Executing [[email protected]:35] ExecIf(“SIP/VI-outbound 1-00012833”, "0?Set(ALERT_INFO=http://127.0.0.1/Bellcore-dr4)") in new stack
while in a direct extension to extension call it does
pbx.c: Executing [[email protected]:35] ExecIf(“SIP/2012-00012845”, "1?Set(ALERT_INFO=http://127.0.0.1/Bellcore-dr4)") in new stack
When you press the Transfer key on an IP phone, it puts the remote party on hold and starts a new call. Asterisk doesn’t even know it’s a transfer so the ringtone will be the same as for a normal internal call.
I’m guessing that you are either using DTMF codes such as *2 or ## (if so, why?) or doing a blind transfer (if so, why?)
Attended transfer, using the transfer key on the phone which does ##.
I understand that if the phone rings right after getting an internal call informing there is a call for them that it SHOULD be obvious but they complained,
