Hi There,
I just updated an .xml file for our directory on our phone system in the End Point Configuration Manager. Once I click “Save Template” and click the checkbox to “Reboot Phone(s)”, all the phones using that template reboot. I’m expecting the directory on these phones to update, but they don’t. In order to get the directory on the phones, I need to manually go to each phone, then reset each phone back to their factory settings in the phone’s menus (Menu>Settings>Advanced>Admin Settings>Reset to defaults>Reset to factory defaults). Considering the fact that we have 100+ phones here, this isn’t something I want to do.
My question is this: How to I set up FreePBX to reset each phone back to their factory settings so that the new directory can be downloaded automatically? I’ve tried Rebuilding the configuration for all the phones and reconfiguring all the phones in the end point configuration manager, but all that seems to do it reboot the phone. It appears that the directory is being cached in each phone.
Any ideas?
We’re using Polycom Soundpoint IP 335 phones.
Thanks in advance.