How to edit dialplan to run agi after queue agent answer

[lgaetz (Lorne Gaetz)]

Using Dynamic Routes to run a dialplan sub when queue agent answers

You can use Dynamic Routes to set a channel variable on a call before sending it to the queue. When an agent from that queue answers the call, it will run custom dialplan which you can use to send a notification or for some other purpose: Step 1 - Create the custom dialplan Using the Config Edit module (or the editor of your choice) you can add the following lines to /etc/asterisk/extensions_custom.conf [sub-queue-answer] exten => s,1,NoOp(Entering user defined context sub-queue-answer in ext…