So I am currently trying to submit an RMA on a phone that was damaged in shipping, however, I can not currently do this as the device is not appearing as a registered product under the company.
Issue being I have no idea how to get the phones linked to the portal correctly (bought from sangoma portal) to happen given this scenario.
- Under the customer company, no deployment is registered, and under the deployment, no phones are registered.
- but in reverse, the phones are linked to the deployment and listed under phones in sangoma portal ( so can’t claim a product as its already claimed), and under the deployment, it is linked to a company.
Any help on where to go and how to start solving this problem would be much appreciated.