we want to include the call-recording feature. Pre-tests are working finde, the recordings in general are set up.
So - we got a announcement, that customers can press 1 or 2, nether to record the call, or not. The two digits are going to the same IVR to select the customer-queue they want to join in.
So, our manager want to know, if there is a possibility to also record, or later check the digit, a customer pressed.
In this case to exactly prove, that a customer pressed 1 to record his call (in terms that a customer complains that he dont know that the call was recorded but we can prove that he really pressed the digit 1 to record the call).
Did you know what i mean? So, it sounds a little bit pointless, i know - but please let me know if there is a way to prove it. Logs maybe?
kind regards and a nice weekend,