How does a managermonitor status and listen in on Zulu Desktop calls


(Jared Busch) #1

Old school there was feature code 555

Then there was FOP and then FOP2.

Sangoma Connect shows on the normal extension in FOP2 and such, so that is not a problem.

Now with Zulu, how does one handle this? What tool is provided?


(Lorne Gaetz) #2

555 will work with Zulu but it’s tedious if there are a lot of channels. Otherwise you can use this dialplan for targeted chanspy: https://gist.github.com/lgaetz/78c4e114952e79596c1ed4123559d3d3


(Jared Busch) #3

That handles the chanspy setup. But how does a manager know his person is on the phone to listen in if the agents are on zulu and the manager just has a desk phone?

~There are no BLF/hints/etc.~
N/M it seems there should be hints? Time to call the manager again.
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(system) closed #4

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