How can we implement AI in our IVR system using Asterisk?

FreePBX Development
1

I want to implement AI in my IVR system to enable live voice conversations between the bot and callers, without using recorded messages.

2

I am willing to bet Sangoma and/or Clearly are already working on commercial modules for this. Most likely something that connects to 3rd party AI APIs.

1 Like
3

+1 to hoping Sangoma is/will add this in the future.
I would love to see an AI module for FreePBX/PBXact systems. Something that would support voice recognition, custom TTS, dialing numbers/extensions, etc. I think this would really enable your small to medium sized businesses to have some really advanced phone features.

4

It’s just a matter of when, not if. I think the tricky part will be the need to tailor it to each business’s specific needs.

5

You can do so today using custom dialplan, AGI or ARI.

6

Do you have any examples of how to do that?

7

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