Why would you want to deactivate a Voice Mailbox? [What are you trying to accomplish?]
You can do that with call flow control.
Normal Flow - Set to your Ring Group, Override Flow - Set to something that will forward the call, like a Misc Destination or Follow Me.
(you can have a feature code and BLF key)
my main goal is the following:
the main number should always reachable and should do a ring all on all extensions.
if i go home, i want activate with my phone the voice mail.
next day if i come back to office, i want disable the voicemail (that all extensions rings).
and sometimes i will not activate the voicemail, rather a external call forwarding.
that means: the main number should only be redirected to my goal number.
and if nobody takes off the call, then it should redirected to the voicemail.
another question: if i activate a ring group,
why i dont see the feature codes in feature codes list?
have done apply settings.
As far as i understand, you want to customize the destination for your Inbound Route to sometimes hit your Ring Group, External Number or Voicemail.
You can probably do the Following:
Point your inbound Route to Call Flow Control A, Normal Flow = Ring Group, Override Flow = Call Flow Control B.
Call Flow Control B, Normal Flow = Misc Destination or a Follow Me that calls your external number, Override Flow = Voicemail.
thank you very much. that have solved my problems, like a charm!
but now i have one other question:
i have 2 inbound routes.
one goes to the mail queue (where i have 3 (from 4) extensions dynamic active).
the second route goes currently to a ring group (a 2nd official number).
in this ring group are all 4 extensions. that means, if any calls the 2nd official number,
all 4 extensions always rings (although the 3 dynamic agents have maybe (2) logged off).
if any calls over main number 1 to the mail queue, here all works fine (because the extensions can be logon and logoff from the queue).
but now if over the 2nd number the call comes in, all 4 extensions ring (because theres no queue).
so my problem:
main number1: all extensions should ring (except the logged off agents). queue?
main number2: only 3 from 4 should ring (except the logged off agents). queue?
my main question:
can i activate a module for the 2nd incoming route that the ext no. 4 rings and the call should goes additionaly to the queue 1 that i never disturb the extensions they has logged of from queue?
Route-A -> goes to the Queue with the 3 Members (dynamic Agents).
Route-B -> goes to the Ring Group where are all 4 Extensions (Members).
Now my Problem:
If on of the 3 Members (from Route-A) has *45 (logged of from Queue), his Extension Rings if a call comes from Route-B.
But i need this like:
Route-B -> should goes to the Single extension NUmber 4 AND to the Queue where i have my 3 members.
Otherwise if any from my Members has logged off from the Queue, it rings because the ring group from b fires directly to the extensions…
how i can manage this correctly?
main number01 = site a. there are 3 phones. they want log on and log off. number01 rings on the 3 phones (not on the 4th ext 4).
main number02 = site b. there are 1 phone. number02 must ring on extension 4 and on the other 3 phones but must goes into the queue (beacuse the agent login and logoff (disturbtion)).
In other words. You want that if a Agent logs off from the Queue he should also not receive calls from Route-B, this is what you meant?
If so. Then create a second Queue for Route-B, add the 3 agents from Route-A to the Queue as Dynamic Agents and the 4th as static. Once they will dial *45 it will automatically log them in or out from both Queues at the same time.
(*45 Logs in or our from all Queues where the Extension is a dynamic member)
If you setup a BLF key for *280 the key will lite when the call flow is active and go off when inactive. All it takes is a button press to go from active to inactive and Vice Versa. We do this all the time with Call Flows