Hotdesking

[comtech]

FYI, I am not sure commercial FReePBX modules (EPM) work on Raspberry Pi’s, the are not supported commercially for sure. Device and user mode is hotdesking. As far as making a phone react in a certain way, I imagine that would be more on the endpoint side.

What phones do you use? If Sangoma, EPM is free of charge. There is also the open source equivalent OSS.

I recommend reading and following up with additional questions.
https://wiki.freepbx.org/display/F2/OSS+End+Point+Manager

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