Mihailo
(mihailo)
October 28, 2020, 11:27am
1
Hi,
The essence of the problem is this:
Remote vpn users can’t seem to use *45 nor *46 to login and pause, unpause from queues. They hear nothing when typing these feature codes in.
Local users (in the office) are fine. They get the “You are logged in/off” message.
What can I check apart from that the right ports are open on the office firewall? Can I do a tcpdump on the server’s external interface?
Running PBXact 14.0.13.26
Best Regards,
Mihailo
lgaetz
(Lorne Gaetz)
October 28, 2020, 11:32am
2
Can you confirm that your home Zulu users are able to make calls generally? Is it only the *4x
codes that are not working?
Mihailo
(mihailo)
October 28, 2020, 11:44am
3
Just had confirmation than everything for remote users seems to fail. They cannot call office extensions neither can they call external numbers.
I assume there are some logs that might help me?
lgaetz
(Lorne Gaetz)
October 28, 2020, 11:49am
4
Does the call appear to work, but the audio fail? If so, it could be that your vpn IP subnets are not listed as local networks in Settings -> Asterisk SIP Settings.
Logs are in /var/log/asterisk
Mihailo
(mihailo)
November 2, 2020, 11:28am
5
Thanks for your help. As with most issues when I speak to the agent with the problem it no longer occurs! Will bear that in mind if it happens again.
system
(system)
Closed
June 3, 2021, 10:57pm
6
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