Help! Please Newbie and struggling to get trunks connected

FreePBX Providers
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Happy New Year All!

I’m new to all this, but have a machine up and running, with extensions running, trunks, inbound and outbound route entered, but can’t make a call!!

I’ve been sieving through the forum for weeks looking for info on what to look for, but haven’t managed to work it out, so sorry to reach out and ask for help!

My sip provide is Dial9 in the uk and on the outbound route, that uses a domain address, asterisk report says its available, but my inbounds that use a Ip 185.110.248.10 and 185.110.248.8 report Nonqual

Endpoint: JewlsTrunk_Outbound Not in use 0 of inf
Aor: JewlsTrunk_Outbound 0
Contact: JewlsTrunk_Outbound/sip:sip.dial9.co.uk:50 b690811ce5 Avail 15.325
Transport: 0.0.0.0-udp udp 3 96 0.0.0.0:5060
Identify: JewlsTrunk_Outbound/JewlsTrunk_Outbound
Match: 185.110.248.8/32

Endpoint: dpma_endpoint Unavailable 0 of inf

Endpoint: jewlstrunk_Inbound Not in use 0 of inf
Aor: jewlstrunk_Inbound 0
Contact: jewlstrunk_Inbound/sip:185.110.248.10 fe0ad9345d NonQual nan
Transport: 0.0.0.0-udp udp 3 96 0.0.0.0:5060
Identify: jewlstrunk_Inbound/jewlstrunk_Inbound
Match: 185.110.248.10/32

Endpoint: jewlstrunk_Inbound_copy_1 Not in use 0 of inf
Aor: jewlstrunk_Inbound_copy_1 0
Contact: jewlstrunk_Inbound_copy_1/sip:185.110.248. c8b5b70569 NonQual nan
Transport: 0.0.0.0-udp udp 3 96 0.0.0.0:5060
Identify: jewlstrunk_Inbound_copy_1/jewlstrunk_Inbound_copy_1
Match: 185.110.248.8/32

I’ve looked though the logs, can’t seem to fine and reference to “INVITE” which Dial9 support is saying to look for.
I’ve added ports and port forwarding to the router, just to make sure, now i’m not sure what else to do or te best way to trouble shoot…

Best wishes,
Julian

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You should only have a single, bothway, endpoint for all of these. If your "inbound"s are truly inbound only, it may be impossible to qualify them.

Limitations of chan_sip created the need for inbound sections, but chan_pjsip, and particularly the, poorly named, match/permit option, in the FreePBX GUI for it, eliminate most, or all cases that need it.

At config file level, just add extra match lines to the outbound identify (actually they are for inbound only)

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