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Help me explain- Xact Dialer route to Destination - Live Person Answered

(James Zhu) #1

I have a question. if we use Xact Dialer to make outbound call, the callee pickup the call, xact routes the call to agent in PBX? I read doc from:
the call will be route to Destination - Live Person Answered. what it means by Destination - Live Person Answered? Is it a agent/ extension?

(Lorne Gaetz) #2

XactDiaer uses AMD (answering machine detection) to try to figure out if the outbound call was answered by a human or a machine. You can have a different destination for each case.

(James Zhu) #3

thanks. If the call picks up by human, can the call be routed to pbx agent?