I had an instance where a customer wanted to create a Speed Dial soft button on their phone. They didnt want to have pages of soft keys, nor did they want to have to dial *10xxx.
What they ended up having me do was to create a “speed dial ivr”. Now when they hit the “speed dial” soft button, they can immediately punch in a two digit number and it rings (or is supposed to) the desired phone number.
The problem is that this doesn’t work. I have configured each button for the IVR and selected Contact List Speed Dial, and the appropriate speed dial. When it tries to dial, it complains about an invalid extension.
I poked aorund in the extensions_additional.conf file, and was able to determine the issue is that the IVR is reading ‘10’ lets say, but its trying to speed dial ‘10’, not ‘*1010’. I was able to circumvent the issue by creating a ext-contactmanager-sd-custom section, creating a line for each of the extensions as follows :
So this could be divided into two parts I suppose.
The first part, using speed dial keys on the endpoints work fine. I was creating an IVR to facilitate a 1 button press and dial the two digit extension to get a speed dial. I can set this up to dial anything else, and it works. I think this might be a bug - why FreePBX is sending “10” to the speed dial context when it should be *1010 i dont know. Thats where I added that custom dial plan and it resolved it. Thats why I am asking if its a bug.
The second part, using a prefix key on the endpoint sounds like what I was trying to accomplish. The issue is I can’t find how to setup a prefix key button. I don’t have a prefix option on the endpoint manager template for the Sangoma S705 phone that I can see.
If that works I guess it is all a moot point, but anyone that cares to try creating an IVR using some Contact Manager Speed Dials as the options, see if you can dial it okay. I could not, without creating some custom dialplan entries. The point is, it should have worked… right?