Have couple Voicemail Box not working

General Help
1

I have few Voicemail Box that are not working, it tells me the extension is unavailable. Even though both ext and Phone are setup. I even started from scratch on both the extension and phone settings. But I still keep on Getting “Device Is fixed and cannot be logged into” I looked on here about *11/*12 but that did not work.

Here is log of a working ext
[2013-02-01 15:52:18] VERBOSE[2518] app_read.c: – Accepting a maximum of 1 digits.
[2013-02-01 15:52:18] VERBOSE[2518] file.c: – <SIP/128-00001497> Playing ‘/var/spool/asterisk/voicemail/default/141/unavail.slin’ (language ‘en’)
[2013-02-01 15:52:20] VERBOSE[2518] app_read.c: – User disconnected
[2013-02-01 15:52:20] VERBOSE[2518] pbx.c: – Executing [h@from-internal:1] Hangup(“SIP/128-00001497”, “”) in new stack
[2013-02-01 15:52:20] VERBOSE[2518] pbx.c: == Spawn extension (from-internal, h, 1) exited non-zero on ‘SIP/128-00001497’

Here is extension that is not working

[2013-02-01 15:52:50] VERBOSE[3022] netsock2.c: == Using SIP RTP TOS bits 184
[2013-02-01 15:52:50] VERBOSE[3022] netsock2.c: == Using SIP RTP CoS mark 5
[2013-02-01 15:52:50] VERBOSE[2528] pbx.c: – Executing [*112@from-internal:1] Macro(“SIP/128-00001498”, “user-logon,2,”) in new stack
[2013-02-01 15:52:50] VERBOSE[2528] pbx.c: – Executing [s@macro-user-logon:1] Set(“SIP/128-00001498”, “DEVICETYPE=fixed”) in new stack
[2013-02-01 15:52:50] VERBOSE[2528] pbx.c: – Executing [s@macro-user-logon:2] Answer(“SIP/128-00001498”, “”) in new stack
[2013-02-01 15:52:50] VERBOSE[2528] pbx.c: – Executing [s@macro-user-logon:3] Wait(“SIP/128-00001498”, “1”) in new stack
[2013-02-01 15:52:51] VERBOSE[2528] pbx.c: – Executing [s@macro-user-logon:4] GotoIf(“SIP/128-00001498”, “1?s-FIXED,1”) in new stack
[2013-02-01 15:52:51] VERBOSE[2528] pbx.c: – Goto (macro-user-logon,s-FIXED,1)
[2013-02-01 15:52:51] VERBOSE[2528] pbx.c: – Executing [s-FIXED@macro-user-logon:1] NoOp(“SIP/128-00001498”, “Device is FIXED and cannot be logged into”) in new stack
[2013-02-01 15:52:51] VERBOSE[2528] pbx.c: – Executing [s-FIXED@macro-user-logon:2] Playback(“SIP/128-00001498”, “ha/phone”) in new stack
[2013-02-01 15:52:51] VERBOSE[2528] file.c: – <SIP/128-00001498> Playing ‘ha/phone.ulaw’ (language ‘en’)
[2013-02-01 15:52:52] VERBOSE[2528] pbx.c: – Executing [s-FIXED@macro-user-logon:3] SayDigits(“SIP/128-00001498”, “128”) in new stack
[2013-02-01 15:52:52] VERBOSE[2528] file.c: – <SIP/128-00001498> Playing ‘digits/1.ulaw’ (language ‘en’)
[2013-02-01 15:52:52] VERBOSE[2528] file.c: – <SIP/128-00001498> Playing ‘digits/2.ulaw’ (language ‘en’)
[2013-02-01 15:52:53] VERBOSE[2528] file.c: – <SIP/128-00001498> Playing ‘digits/8.ulaw’ (language ‘en’)
[2013-02-01 15:52:53] VERBOSE[2528] pbx.c: – Executing [s-FIXED@macro-user-logon:4] Playback(“SIP/128-00001498”, “is-curntly-unavail&vm-goodbye”) in new stack
[2013-02-01 15:52:53] VERBOSE[2528] file.c: – <SIP/128-00001498> Playing ‘is-curntly-unavail.ulaw’ (language ‘en’)
[2013-02-01 15:52:54] VERBOSE[2528] app_macro.c: == Spawn extension (macro-user-logon, s-FIXED, 4) exited non-zero on ‘SIP/128-00001498’ in macro ‘user-logon’
[2013-02-01 15:52:54] VERBOSE[2528] pbx.c: == Spawn extension (from-internal, *112, 1) exited non-zero on ‘SIP/128-00001498’
[2013-02-01 15:52:54] VERBOSE[2528] pbx.c: – Executing [h@from-internal:1] Hangup(“SIP/128-00001498”, “”) in new stack
[2013-02-01 15:52:54] VERBOSE[2528] pbx.c: == Spawn extension (from-internal, h, 1) exited non-zero on ‘SIP/128-00001498’

Any input is appreciated.

2

no one has had this issue :(.

3

I once had this issue and had to configure the VM context to something different… then I started getting more extensions that needed the change… I ended up changing all VM contexts to this (something different) and forgot about it.
When I upgraded, it went away (this one was with @home quite a while back)

4

I’m not sure this is what you have though…

What voice mail boxes are you referring to?

5

You’re dialling *112 hoping to get to the mailbox of SIP/128? but the system is dialling 128… Totally unsure of what I’m seeing.

6

I am more and more convinced that for some reason your phones are filtering out “28”.

Go into a phone in the “Dial Plan” section, set the “Dial Plan” field to “[x*].” (without the quotes).
Then see if that phone can dial 28. Also, make a note of what the dial plan is before you make the change and let me know.

If you want to call me via phone, feel free to do so.

BF

7

You responded to “Strange Problem” - this fellow here has a problem that I haven’t figured out yet (the problem not the answer).

8

IF you could help me out that would cool. TO explain what is going on is. When i dial from anybodies phones in the office and try to dial *112,*115,*110 and *113 VM box. I get 128 is currently unavailable. I have already tried paid tech support but they did not solve anything. I am stuck so any help would be nice.

9

*11 is supposed to be “login”. I don’t know how you’re getting 128 but try changing the * prefix (if that’s easy) in General settings / Direct Dial Voicemail Prefix. Sorry I missed that in the log.

10
  • followed by the extension number is used when transfering a call directly to users voice mail. You can’t dial *11 to access a users voice mail. *11 is used to log an agent in. To access voice mail for a user dial *98 or *97, I forget which to get to the voice mail systmem and then enter the users extension and password.