I have a problem with the hash/pound key on inbound calls. When a customer arrives at our office they put a code into a keypad which calls our office, we answer the call and press # which will then lower the barrier to let people in (by virtue of the correct DTMF tone being played down the phone).
Since moving to Asterisk this has stopped working. Pressing the # key on an inbound call now transfers the call rather than playing the DTMF tone. Since all of the phones have a transfer button on them I don’t think I should need the # feature code.
I have disabled the feature codes for attended and blind transfer and the dial options are just “r” but the transfer feature code is still set to # somehow.
I have trawled through all of the many conf files and can’t see where this may be set. I have also tried adding a feature code for # which would divert to VM but still it wants to transfer the call.
I am running Asterisk 1.4.29 and FreePBX 2.8.0rc1. The configuration is pretty much out-of-the-box with just trunks and extension added (no real customisation).
The Asterisk log files don’t show anything for when the # key is pressed, just the call arriving, being sent to the hunt group and being answered.
Apologies if this is something glaringly obvious but I’ve exhausted all the possible places I can think to look.
Any assistance would be extremely gratefully received.