Hangup hook to put back a call into a queue

[lfarkas]

hi,
I hope someone can help me:-)
we’ve got a freepbx server. there are 2 special extensions (2001, 2002). if someone call this extensions (or a call is forwarded to these extensions) and these extension hangup (not the caller party), then we’d like to put the calls back into a queue (1000) and wouldn’t like to hangup.

I read your description about hangup hooks:

Hooking for fun and income

Despite the frequency with which it arises here in the forum, there is not yet a good resource for learning to use dialplan hooks in FreePBX. This will probably end up in the wiki at some point, but until that happens, here are the broad strokes for leveraging dialplan hooks in FreePBX 14. What is a dialplan hook? A dialplan hook refers to several pre-defined FreePBX contexts that exist solely for users to add their own Asterisk Macros to be run at specific locations in the call flow. They all …

but still not able to implement it:-(
what I’ve done:

• found out in a hard way how to detect the current destination extension (because it’s turn out that CALLERID(dnid) is not working in case of forwarded call it’s show the original destination)
• write a macro-dialout-one-predial-hook and a hook marco like this:

[macro-dialout-one-predial-hook]
exten => s,1,Noop(Entering user defined context macro-dialout-one-predial-hook in extensions_custom.conf)
exten => s,n,GotoIf($[“${DEXTEN}”=“2001”]?special)
exten => s,n,GotoIf($[“${DEXTEN}”=“2002”]?special)
exten => s,n,MacroExit
exten => s,n(special),NoOp(--------------- Push Special Hangup Handler ------------------)
exten => s,n,Set(CHANNEL(hangup_handler_push)=back-to-1000-hangup,s,1)
exten => s,n,MacroExit

[back-to-1000-hangup]
exten => s,1,Noop(====== Entering user defined context back-to-1000-hangup =======)
;exten => s,n,Gosub(ext-intercom,*801000,1())
exten => s,n,Queue(1000)
;exten => s,n,Hangup
;exten => s,n,MacroExit
exten => s,n,Return

it seem to be called and seem to enter into to call but immediately hangup.
first of all in this case when in the hangup handler I will NOT like to hangup how should I finish the marco?:

Hangup
Return
MacroExit
how to redirect the call to the queue?:

Queue(1000)
Gosub(ext-intercom,*801000,1())
dial-one,HhTtrM(auto-blkvm),1000
and what is the reason I can’t put the call back to the queue?

thank you for your help in advance.

regards.

[lgaetz (Lorne Gaetz)]

If the calls are coming from a queue, there is an option in the paid commercial module VQ Plus to send queue callers to a destination on hangup:
https://wiki.freepbx.org/display/FPG/VQ+Plus+Options+in+Queues#VQPlusOptionsinQueues-PostHangupDestinations

[lfarkas]

but the call do not come from a queue. it a call outside and ended in an extension. now when the extension hangup, than i’d like to put the call into a queue.

anyway it seems to me a very easily implementable feature for those who know what’s happened during the hangup. imho the only problem is that the hangup process run further even after i put the call into the queue.