I may be reaching out in the wrong place but I figured I’d start here and see if any of the community has any experience with this issue.
I have a client that uses Grandstream GXP 2170 VoIP phones. The phones are currently on firmware version 18.104.22.168. The PBX version we are using is 22.214.171.124. The issue they are having is that randomly throughout the day, their BLF keys show inaccurate behavior. For example, the BLF keys blink red even though the device tied to that BLF is not actually receiving a call at the moment. What also happens is their BLF keys will show solid red even though the device tied to the BLF is not actually on a call. Anyone got any insight on this?
Just so you are all aware, this issue was happening when we first installed them a while back. When they first reported the issue to me I noticed there firmware wasn’t even at 126.96.36.199. I did a factory reset on the devices and then updated them to 188.8.131.52. The issue went away for approx. 1 day and then returned.