What I am trying to do is (seemingly) simple. I have 4 extensions on my PBX, and I have 5 phone numbers, one for each extension and one for an IVR. I have the inbound of each of the four numbers set to go directly to the extensions, but when they call outbound it always uses the highest outbound route on the list. How do I manually set the route to use for each extension?
EDIT: How to do this without them needing to dial a prefix.
I’m sorry, but I am, once again, completely confused. What am I supposed to put in the Caller ID field of the outbound route? I have 5 outbound routes, and no matter what I do all of my extensions use the first one in the list. I apologize for my complete lack on knowledge, I don’t usually get this in-depth with the PBX.
I really don’t know any terminology, so I will just write out in plain text what I am trying to achieve and maybe somebody will understand, since I might be saying the wrong stuff. I want each extension to be tied to a phone number for inbound and outbound. Let’s say extensions 100-104
Inbound on 555-1000 should go to ext. 100 - and when ext. 100 makes a call it should go through 555-1000
Inbound on 555-2000 should go to ext. 101 - and when ext. 101 makes a call it should go through 555-2000
and so on.
I do not know what this is called, I just assumed I had to use the outbound routes to do this. Does this make it any clearer for anybody?
To be able to place or receive external calls, you gotta have a Trunk, Inbound Route & Outbound Route.
In your Inbound Route you can set the destination for each DID (if you have more then one) or set a any/any (No DID specified)
In your Outbound Route you can set the Dial Plan, and select which Trunk this route should use. You can create multiple routes, and based on the Dialplan your call will be routed through that Route.
One more thing, in the Outbound Route you can set your CID which you want to Display.
Now, with Google Voice, you can’t manipulate the CID.
Every time you add a Google Voice, it automatically adds a outbound Route that will use this new GV Trunk.
Then, you have to set in inbound route for each GV number.
So let’s say you have the Following:
Ext 101 = 212-123-1000
Ext 102 = 212-123-2000
If you want that 101 Should only use his 212-123-1000 number, then set in that outbound route dial plan the following