Getting macro-outisbusy context when dialing international

[staticsyphon (Jake Hassings)]

I’m trying to dial an international number, but my call doesn’t seem to be handled correctly by my SIP trunk. I’m not 100% sure if that is the issue, but there would be no reason why my SIP trunk provider wouldn’t put the call through (I use Flowroute).

Here is my dial plan and call log:

prepend	prefix	match pattern	CallerID
		1NXXNXXXXXX
1		NXXNXXXXXX
	011	.

Time	Event Type	UniqueID	LinkedID	Cid num	Extension	Context	Channel Name
2020-02-04 06:49:51	CHAN_START	1580827791.1441	1580827791.1441	102	01141792363675	from-internal	SIP/102-00000559
2020-02-04 06:49:51	CHAN_START	1580827791.1442	1580827791.1441		s	from-trunk	SIP/flowroute-out-0000055a
2020-02-04 06:49:51	HANGUP	1580827791.1442	1580827791.1441	01141792363675	01141792363675	from-trunk	SIP/flowroute-out-0000055a
2020-02-04 06:49:51	CHAN_END	1580827791.1442	1580827791.1441	01141792363675	01141792363675	from-trunk	SIP/flowroute-out-0000055a
2020-02-04 06:49:51	ANSWER	1580827791.1441	1580827791.1441	102	s	macro-outisbusy	SIP/102-00000559
2020-02-04 06:49:55	HANGUP	1580827791.1441	1580827791.1441	102	h	from-internal	SIP/102-00000559
2020-02-04 06:49:55	CHAN_END	1580827791.1441	1580827791.1441	102	h	from-internal	SIP/102-00000559
2020-02-04 06:49:55	LINKEDID_END	1580827791.1441	1580827791.1441	102	h	from-internal	SIP/102-00000559

[dicko]

Make sure that in your “Fraud control” settings at FlowRoute you have given enough rights.

[Stewart1 (Stewart)]

As @dicko says. Flowroute’s rate to Swisscom mobile is $0.252, likely more than the limit you set.

[staticsyphon (Jake Hassings)]

Thank you so much, I thought I had previously checked this, but I missed it! Was racking my head!

[sorvani (Jared Busch)]

I like to setup an alternate provider with a low balance, no auto recharge funds, and pretty much no restrictions on call destinations to handle the weird cases without the user getting a failed call.

[staticsyphon (Jake Hassings)]

How do you configure/implement the logic in terms of routing to the alternate trunk provider? Is there some way to lookup rate while dialing and then route the call accordingly? Or do you simply have a configuration to route all “international” or “expensive” destinations via alternate trunk?

Thanks for the tip!

[sorvani (Jared Busch)]

I simply have multiple trunks listed in the outbound route.

Put them in the order you want them used.
First calls hit the Skyetel trunk. If it rejects the call, then it hits the Skyetel High Cost trunk. If that trunk also fials, it then hits the VoIP.ms trunk that normally has like $20 on it, with no auto refill, and I disabled all the country restrictions in the VoIP.ms portal.
Conveniently, VoIP.ms can be set to send an alert on first time call to a country. So I let that be my alert that a call went out some place weird.

You need to make sure the trunk has the continue if busy enabled also.