After updating my freepbx I now get an issue on the dashboard. The text says " Unable to locate the freepbx BMO Class ““Genalertglyphicon”” a requested module might be disabled or uninstalled". Has this been deprecated or is this an actual error.



[merged to existing thread - mod]

Hi all,

After an power outage today there has seems to be a few issues when logging into freepbx We get the following error message
Unable to locate the FreePBX BMO Class ‘Genalertglyphicon’ A required module might be disabled or uninstalled. Recommended steps (run from the CLI): 1) fwconsole ma install genalertglyphicon 2) fwconsole ma enable genalertglyphicon

I have tried running the following command
fwconsole ma downloadinstall genalertglyphicon --edge
But i get the following error The following error(s) occured:

  • Retrieved Module XML Was Empty
    I have also tried running the following command fwconsole ma install genalertglyphicon but i receive the error command now found.

I am unsure on where to go from here

Can anyone help


Unable to reproduce. What is output of:

fwconsole ma list | pastebin
1 Like

Do you see any disabled module if you go to Admin=>Module Admin ?

Please see if dashboard uninstall/install can help here.
Freepbx ssh shell -
fwconsole ma uninstall dashboard
fwconsole ma install dashboard

or do it from Admin=>Module Admin


Hi, I am experiencing this too.

Pastebin output:

Modules that are not showing enabled:
| motif | | Not Installed (Locally available) | GPLv3+ |
sng_mcu | 13.0.5 | Disabled | Commercial

Dashboard uninstall/install via the command line did not appear to change anything.

Hi @stevedl could you please paste complete whoops error output or screenshot. thanks.

Is this what you required?

Hi @philcunliffe @stevedl @MCollis11

The issue was due to the iotserver module, iotserver module is still in beta phase so request you please uninstall the same through the GUI using module admin or through CLI using the below mentioned steps and your issue will be resolved.

fwconsole ma uninstall iotserver
fwconsole ma remove iotserver
fwconsole r

Thanks you.


Hi @psandesh

That resolved my issues!! Thank you very much


Hi …thats brilliant. Thanks. Fixed my issue on the dashboard.:grinning:

What is this new module about?

1 Like

Thank you. I uninstalled and removed iotserver using the Module Admin interface and the dashboard is working again. :slight_smile:

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