Check your log after making a test call.
https://wiki.freepbx.org/display/SUP/Providing+Great+Debug
Can your Asterisk play .wav files?
- Go to admin > System recordings
- Add sound recording here. You can use file name “question1” to keep with the original example
When you add this sound file here, it will put that file into /var/lib/asterisk/sounds/en/custom/
It will convert the file to the .wav file here for you and you can select play to test that it loaded properly
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