FreePBX stopped working almost entirely after a reboot

General Help
,
1

Happy New Year 2025!

I recently performed a FreePBX installation on a Linode server (1 CPU core, 2 GB RAM, and 50 GB of storage). I did basic setup and got everything (at least I thought) working – calls, SIPStation DID, extensions, etc.

However, after doing a system reboot (after updating the time zone), it seemed as if almost the entire thing just stopped working. The FreePBX Administration panel did not load, the UCP did not load, my SIP client (ZoIPer) showed unregistered, and calls went to the registered fallback number. (I also noticed that on the console, it shows “pbx login” now instead of “freepbx login”, but don’t know if that actually means anything.)

I am currently running Sangoma Linux 7 (Core) (x86_64), Kernel version 3.10.0-1127.19.1.e17.x86_64. Per a suggestion I saw on another forum post here, I tried running fwconsole restart logged in as root, and this is what showed up:

[root@pbx ~]# fwconsole restart
**Asterisk not currently running**
Running FreePBX shutdown...

Running Asterisk pre from Core module
Stopping Call Transfer Monitoring Service
**Core FastAGI Server is not running**
Running Asterisk pre from lotserver module
SmartOffice Server is not running
Running Asterisk pre from Restapps module
**RestApps Server is not running**
Running Asterisk pre from Sangomaconnect module
SangomaConnect Server is not running
Running Asterisk pre from Sangomartapi module
Sangoma RT API Server is not running
Running Asterisk pre from Ucp module
**UCP Mode Server is not running**
Running Asterisk pre from Xmpp module
**Chat Server is not running**
Running Asterisk pre from Zulu module
**Zulu Server is not running**

**Advanced Recovery service is not running**
*Wanrouter: No valid Sangoma Hardware found, if you have no Sangoma cards this is OK*
Stopping DAHDi for Digium Cards
DAHDi Stopped
**Queue Callback Server is not running**
**Queue Callback Event Server is not running**
Running FreePBX startup...
Running Asterisk pre from Dahdiconfig module
*Wanrouter: No valid Sangoma Hardware found, if you have no Sangoma cards this is OK*
Starting DAHDi for Digium Cards
DAHDi Started
Running Asterisk pre from Firewall module
Running Asterisk pre from Sysadmin mdoule
Running Sysadmin Hooks
Firewall module detected.
Restarting fail2ban
**The process "systemctl restart fail2ban" exceeded the timeout of 60 seconds.**
Starting Asterisk...
[=============================] 2 secs
Asterisk Started
Running Asterisk post from Adv_recovery module
**Advanced Recovery is not licensed.**
Running Asterisk post from Core module
Starting Call Transfer Monitoring Service
Stopping Call Transfer Monitoring Service
Restarting Call Transfer Monitoring Service
Starting Core FastAGI Server...
[>----------------------------] < 1 sec
Started Core FastAGI Server. PID is 4873
Running Asterisk post from Dahdiconfig module
Running Asterisk post from Endpoint module
Running Asterisk post from lotserver module
This product is not licensed
Running Asterisk post from Pagingpro module
Running Asterisk post from Restapps module
Starting RestApps Server...
[>----------------------------] < 1 sec
Started RestApps Server. PID is 4977
Running Asterisk post from Sangomaconnect module
This product is not licensed
Running Asterisk post from Sangomartapi module
Starting Sangoma RT API Server...
[>----------------------------] < 1 sec
Started Sangoma RT API Server. PID is 5069
Running Asterisk post from Ucp module
Starting UCP Mode Server...
[>----------------------------] < 1 sec
Started UCP Mode Server. PID is 5167
Running Asterisk post from Vqplus module
**Queues Pro is not licensed.**
Running Asterisk post from Xmpp module
Starting Chat Server...
[>----------------------------] < 1 sec
Started Chat Server. PID is 5319
Running Asterisk post from Zulu module
**This product is not licensed**
[root@pbx ~]#

Notably, after I do this, when calling my DID, it does go to the FreePBX server. The administration panel and UCP is still inaccessible, but call routing to an external number works (even doing the audible call confirmation) and rings on my SIP client, etc. But every time I restart, I have to do this manually and I still will not have access to the online portals.

I’m a little lost on where I should go from here. Thank you so much in advance for the help!

2

Happy New Year 2025 @HaydenDoesTech

As you said, call routing works fine which looks to me that asterisk came up fine after reboot , it just UI (Freepbx / UCP) is not accessible, correct ?

If yes then try to restart the httpd ( systemctl restart httpd ) to see if that helps ?

if not then try to check the “fwconsole debug” logs or /var/log/httpd/* logs to see if you find any clue.

Thanks

3

Hello!

Yes, it is just the web dashboards that aren’t working (however, only after I manually execute the command mentioned above.)

Ironically, it seems to be fully working now after a few hours…since I know I can at least get phones working, I may try restarting later and seeing what that will show (if I can replicate the issue later.)

Thank you so much for the help!