@comtech We need to keep enabled the recordings on extension settings, set to YES, for inbound and outbound calls that directly made or goes to the extension.
Even if your suggestion will work, it is still an issue on extension to extension doing call transfer.
Example:
Customer Incoming Call >> Received by 1001 >> Transferred to 1002 (Sales)
On the example there should be 2 recording file.
Customer to 1001 - 1st recording
Customer to 1002 - 2nd recording
But when you review the call the recording, its just a 1 recording file for the whole conversation.
Can you replicate also from your end?