for a quite long period of time we have some strange problems with our FreePBX system.
First of all FreePBX itself is located in a datacenter behind a Checkpoint firewall.
The Grandstream phones are in an office behind a Mikrotik router.
Some extensions are put into a different queues.
Problem is that sometimes call does not go to queue members. We see the incoming call but it is not transfered to queue members.
One more thing to mention is that if we put two Zoiper phones in the same queue with physical phones, then Zoiper phones are ringing but other physical Grandstream phones not.
Erlier we already put this question here on the forum and the advice was to update the system, so we did that. Initially we had this version of system 14.0.13.28, 12.7.4-1804-2.sng7, Asterisk 13.19.1.
Now it is 16.0.40.11, 12.7.8-2302-1.sng7, Asterisk 18.16.0.
Problem is still there.
Please if you have any ideas to move farther share them with me?
We have an update for the issue. We installed a softphone on one of our work places and noticed one thing.
When call is coming into a queue all phones are ringing including softphone. But after a while call on physical phones are interrapted but call on softphone is still continues to ring.
I guess that this can be a problem. Could you please explain the difference in different call handling between softphones and hardphones. Or what could it be? Actually we need that hardphones still ring as much as softphone rings.
We also noticed one more strange thing. Yesterday we had this problem again. We had many many incoming calls but the calls were not transfered to the queue members. The status of them was not in use, but calls were in a queue at the same time. But all calls were transfered to only one single extension, which was Zoiper phone. We told user to shutdown Zoiper and as soon as she did that all other queue members rang.
How to add a log here, its too big?
I also have a doubt about DND function can it be somehow connected to it?
How to find in a log that DND is turned on?
Here is the log which shows the problem, we have 6 calls but no one extension rings.
10 has 6 calls (max unlimited) in ‘ringall’ strategy (223s holdtime, 79s talktime), W:0, C:1572, A:757, SL:84.7%, SL2:86.4% within 300s
Members:
2292020-234 (Local/234@from-queue/n from hint:234@ext-local) (ringinuse enabled) (Not in use) has taken 200 calls (last was 65218 secs ago) (login was 67904 secs ago)
2242526-231 (Local/231@from-queue/n from hint:231@ext-local) (ringinuse enabled) (Not in use) has taken 185 calls (last was 61607 secs ago) (login was 67904 secs ago)
2242526-227 (Local/227@from-queue/n from hint:227@ext-local) (ringinuse enabled) (Not in use) has taken 365 calls (last was 257 secs ago) (login was 67904 secs ago)
2242526-224 (Local/224@from-queue/n from hint:224@ext-local) (ringinuse enabled) (Not in use) has taken 253 calls (last was 65069 secs ago) (login was 67904 secs ago)
2242526-221 (Local/221@from-queue/n from hint:221@ext-local) (ringinuse enabled) (Not in use) has taken 132 calls (last was 412483 secs ago) (login was 67904 secs ago)
2242526-216 (Local/216@from-queue/n from hint:216@ext-local) (ringinuse enabled) (Not in use) has taken no calls yet (login was 67904 secs ago)
2242526-248 (Local/248@from-queue/n from hint:248@ext-local) (ringinuse enabled) (Unavailable) has taken 3 calls (last was 65257 secs ago) (login was 67904 secs ago)
2242526-245 (Local/245@from-queue/n from hint:245@ext-local) (ringinuse enabled) (Unavailable) has taken 2 calls (last was 66056 secs ago) (login was 67904 secs ago)
test2 (Local/457@from-queue/n from hint:457@ext-local) (ringinuse enabled) (Not in use) has taken no calls yet (login was 67904 secs ago)
2242526-275 (Local/275@from-queue/n from hint:275@ext-local) (ringinuse enabled) (Unavailable) has taken 116 calls (last was 66212 secs ago) (login was 67904 secs ago)
2242526-207 (Local/207@from-queue/n from hint:207@ext-local) (ringinuse enabled) (Not in use) has taken 2 calls (last was 78905 secs ago) (login was 67904 secs ago)
UGT (Local/456@from-queue/n from hint:456@ext-local) (ringinuse enabled) (Unavailable) has taken no calls yet (login was 67904 secs ago)
2242526-240 (Local/240@from-queue/n from hint:240@ext-local) (ringinuse enabled) (Unavailable) has taken 3 calls (last was 64088 secs ago) (login was 67904 secs ago)
2242526-204 (Local/204@from-queue/n from hint:204@ext-local) (ringinuse enabled) (Not in use) has taken 310 calls (last was 562 secs ago) (login was 67904 secs ago)
Callers:
1. SIP/2242526-00008dbb (wait: 9:22, prio: 0)
2. SIP/2242526-00008e00 (wait: 3:08, prio: 0)
3. SIP/2242526-00008e0e (wait: 1:45, prio: 0)
4. SIP/2242526-00008e0f (wait: 1:27, prio: 0)
5. SIP/2242526-00008e12 (wait: 0:54, prio: 0)
6. SIP/2242526-00008e14 (wait: 0:02, prio: 0)
The queue system can only offer a call to an agent when there is no message being played to the caller. If the caller is listening to “We value your call but don’t have enough agents” at the time they would try to access an agent, they will lose their turn.
The callers hear music on hold. That message could be part of music on hold. That will stop playing when an agent is being sent a call. Are you referring to a break out IVR?
Yes. We used to merge comfort messages into the music on hold file, to avoid the problem of comfort messages preventing the call being given to an agent.
It is not which response this relates to, but the comfort message is not about calls getting lost, but about calls being busy playing comfort messages at those times when there are agents available.
