Hello,
I want the customer to listen to the message during the outgoing call and conditionally the call will be recorded in the case of 1 dialing and not in the case of 2 dialings, please help me if you have any ideas
This is not a good idea.
If the call is answered by an IVR, you won’t be able to select the proper option.
If the call is answered by a live receptionist, they will likely press 1 then hand the call to the customer, who will not be aware of the recording. This may be illegal in your country.
If the call is answered by a customer who is driving, in most cars he will have to fish the phone out of his pocket, select the proper screen then press 1 or 2. If this results in a crash and the customer dies, his family may sue your company and put you out of business.
IMO, you should instruct your agents to say something like “Hello, this is John from Acme calling on a recorded line. Is that ok?”
it can be context or something else, in my country all large pbx must do this , do you have some idea how can i do that ?
Can you please post a link or copy of the requirements? For example, what should happen if the call is answered by an IVR or by voicemail?
agent calls customer, some message should be played like "if you don’t what to record call press 1 , if you stay on line it will be recorder automatically’ , if customer presses 1 call should not be recorded, if nothing is pressed must be record… call must be processed …
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