FreePBX Machine Not Activated?

Commercial Products and Partners Sangoma
1

I was just trying to check stuff out on our FreePBX box. When I go to the web interface, I’m logged in. However, it says the system is not activated.

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It also is not letting me log into the Sangoma Portal to check things out.

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Is there anything I’ve missed that would have caused this (I know I saw log in buttons disappeared after updates, but I am currently logged in, so that’s not it).

I have our deployment ID if needed.

Thanks!

2

I guess I do see I can do this from the CLI. I might give it a shot, assuming I won’t break something.

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6

Can you DM me the email address you are using to login to the portal?

  • Todd
7

If you haven’t tried to activate FreePBX before, try `fwconsole sysadmin activate <deploymentId>

8

I have had it activated before when we first set it up in 2022. Do you mean if I haven’t done it myself since then, or does that count the initial activation?

9

First thing I’d try is to run the command to try to activate it again, if it fails or doesn’t work, I’d DM @tmilbrand your email for the Sangoma portal. :slight_smile:

1 Like
10

Yeah, I’ll see what he says - at this point, I think I need to get into the portal. I did DM him after his reply. I did just now run the command and it says:

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11

Ah was finally able to get into the portal.

I’m wondering if the VM we have FreePBX one lost the original MAC address. I’m assuming if the MAC address changes, it thinks it’s a new machine and needs to be activated again? I haven’t confirmed if the MAC address is set for static or not, it’s on a Hyper-V host I don’t have access to, lol. Waiting for my boss to check the address setting.

12

When you register a deployment, it gets “locked” to that hardware. You can follow the instructions below to reset your hardware lock right from the portal.

If you need more than the 2 resets you can do yourself, just reach out to us and we’ll get it taken care of for you.

  • Todd
1 Like
13

Nice, got it fixed now! I made sure the MAC address is set as static so hopefully won’t run into the issue again.

Thanks all!

15

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