FreePBX IVR Setup - Help Needed

FreePBX Configuration
1

FreePBX 15.0.37.9

Hello,

I need to create an IVR flow as below:

  1. Message played: Please continue to hold or press “9” to connect to our emergency services.
  2. If caller presses “9”, play audio message “Please wait, connecting your call to an operator”.
  3. Make an outbound call to a specific number xxx-xxx-xxxx
  4. Patch caller to the emergency number.

I need help with step 3 & 4. Can someone please guide me on the how to set this up.

TIA

2

Applications > IVR > IVR Entries > Destination > Misc Destinations or Ring Groups. If you’re using Ring Groups, put # on the end of the number. If this doesn’t work, check your Outbound Routes and test outgoing calls from an Extension.

2 Likes
3

@kierknoby Thanks much. I used “Misc Destinations” and it worked perfect.
Cheers

1 Like
4

Okay, I can definitely help you with this by adding the ivr in your softphone, I will like to know the softphone you are using

5

Hello bro l can sure help you with your ivr press 9 configure can you tell me the softphone system you are being using to make call

6

I can help you with that kindly inbox

7

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