We are having an issue with callerID being sent to our users when follow-me is enabled.
If a customer calls in and follow-me is enabled on the extension, the main number is shown as the callerID on our user’s cellphone (if this number is setup as the follow-me). The customer’s number should be passing through as the callerID to the user’s cellphone but it is not.
We reached out to our provider and this is what the engineer had to say:
“903736XXXX (any number really) dials 318677XXXX
After ringing with no answer, the PBX starts another call indicating 9903736XXXX is calling 318588XXXX, John’s cell phone.
The GENBAND C15(Switch) looks at the originating calling party as sees that it is 11 digits long. It will not launch a call from an 11 digit number and substitutes the main billing number instead.
Please contact your PBX vendor to have the additional 9 prefixed to the calling party number dropped from the second part of the call.”
How do we get the follow-me module to not show as a 9 in the callerID and have the number dropped by the provider’s trunk? Is this a setting we can change inside the PBX for when it calls the follow-me number it drops that 9?
The current follow-me for all of our users has this in the field 9318333XXXX#. I tried to remove the 9 in the follow-me field, but it doesn’t dial any of the external numbers in our follow-me field.