Freepbx - Email issue

General Help
1

Hello,

I have purchased the Sysadmin Pro module, mostly because I’m appreciative of the work performed to provide us with Freepbx, and partly because I wanted to save the hassle of playing in configuration files.

Unfortunately, I have been unable to make the email work so far.

Currently, Debug shows that my emails are bounced. Here are a few logs:

May 20 12:37:38 freepbxV5 postfix/pickup[16035]: CF42010DF731: uid=995 from=
May 20 12:37:38 freepbxV5 postfix/qmgr[16036]: CF42010DF731: from=<asterisk@[email protected]>, size=532, nrcpt=1 (queue active)

As you can see, freepbx is adding a “asterisk” prior to the email I’d like it to send it from.

I have no clue where the “asterisk” comes from. If you guys can point me in the right direction, don’t hesitate.

Thanks,

Frank

2

If this is a voicemail email, check the Voicemail settings from string, otherwise, check in Sysyem Admin notifications section

4

Hello PitzKey! Thank you for taking the time to try and help me: it is truly appreciated. Notification wise, I checked and nothing there shows asterisk.

Nothing is configured in the voicemails either.

For the record: I get the error when I use the “debug” of the email config menu. After trying a few things, I noticed that my “[email protected]” did receive some messages from the PBX (module updated for security reasons) - it feels like it’s a bug in the… debug!! :wink:

Let me know if you think of somewhere else I should look!

Thanks again

Frank

5

Show the actual Email Setup from System Admin.

6

Hi!

This looks like you put an email address in either My Origin or My Domain of Email Setup.

These are, respectively, Postfix myorigin (http://www.postfix.org/postconf.5.html#myorigin) and Postfix mydomain (http://www.postfix.org/postconf.5.html#mydomain), neither of which are supposed to be filled in with an email address.

I don’t have the most standard of setup email wise (part of my job used to be setting up and taking care of mail servers) but I think in that to get a more sensible From address you might want to set From Address in Notification Settings and put back the default values in Email Setup.

Good luck and have a nice day!

Nick

7

Marbled: you are correct.

I replaced the information in the “My Origin” box from an email address to my domain only.

Debut still failed… but I noticed that it still tried to use "[email protected]" as an address, so I went and added it to my office 365 profile. Sure enough, the next attempt to use “debug” worked.

It still gave this error message:

May 26 12:27:45 freepbx postfix/smtp[21858]: connect to smtp.office365.com[2603:1036:302:834::2]:587: Network is unreachable

If I could get rid of that error message, i’d be even more confident…

Thanks!

8

Hi!

Ok

Have you tried setting the From Address in Notification Settings to [email protected]?

Does your firewall permits your PBX to talk to Microsoft’s servers?
Using the SMTP submission port? (port 587)
Looking at the IP address of office365.com servers I see that it tries to use IPV6, is this properly setted up on your network/firewall?

If not, you might want to disable it on your FreePBX box, see How to disable IPV6 [SOLVED]

Good luck and have a nice day!

Nick

9

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