FreePBX Distro: KO Receiving fax using Spandsp T.38

This is my first post and first of all I want to thank everyone.

I installed the distro "STABLE
SNG7-PBX-64bit-1805-1 "with Asterisk 15, but I can not receive faxes 99% of the time the reception fails and incoming faxes do it by G.711 without using Spandsp T.38.

I have tried to change from 9600 bps to 14400 bps, but I can not get it to work.

I have tried many things, and I have been trying and testing for more than a month without any results. Can you help me?

Thank you!

fax show stats

FAX Statistics:

Current Sessions : 0
Reserved Sessions : 0
Transmit Attempts : 0
Receive Attempts : 18
Completed FAXes : 18
Failed FAXes : 17

Spandsp G.711
Success : 1
Switched to T.38 : 0
Call Dropped : 6
No FAX : 0
Negotiation Failed : 0
Train Failure : 0
Retries Exceeded : 7
Protocol Error : 0
TX Protocol Error : 0
RX Protocol Error : 4
File Error : 0
Memory Error : 0
Unknown Error : 0

Spandsp T.38
Success : 0
Call Dropped : 0
No FAX : 0
Negotiation Failed : 0
Train Failure : 0
Retries Exceeded : 0
Protocol Error : 0
TX Protocol Error : 0
RX Protocol Error : 0
File Error : 0
Memory Error : 0
Unknown Error : 0

Does regular Fax to Email work?

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