we currentlly running FreePBX 10.13.66-18. Our PBX have one queue and three hard phones for working with Call Center only. Our agents are working 12 hours per day. Before start every “agent” must dial *45 for automatic login, after this step calls are farwardig into hard phone/extension. It`s working fine but today we need more advanced logging procedure. For example we need separate stats for each agent who was worked with specyfied hard phone/extension. Some times with one hard phone/extension working 4 different persons/agents. Is it possiable to change login procedure per agent not per device/extension. And after generate stats for each “agent” by QXact Reports?
hard phone/extension 800 > agent1, agent2, agent3, agent4
Separated QXact reports stats for each agentX not for extension 800 only.