Hello,
I have an IVR with 3 options that going on a specific queue.
I’m wondering if there is a way to add a CID prefix to the ivr option like queues has.
e.g exten => 640,n,Set(QCIDPP=${IF($[${LEN(${VQ_CIDPP})}>0]?${VQ_CIDPP}:C inpr :)})
The issue that i’m facing is that i have a queue with 3 ivr choices and i want to know which option customer dialed.
Thanks in advance
lgaetz
(Lorne Gaetz)
2
You can route each IVR option through a different “Set CallerID” destination:
2 Likes
paperakis
(paperakis)
3
exactly that i wanted.
thanks for your quick answer!
1 Like
system
(system)
Closed
4
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