I actually know about this method. I can’t use it tho in this scenario as I need to pickup a call that I transfered to another extension. In this case, I receive “declined” after I dial **EXT. It actually works on extensions that are out of the queue whenever I pickup an external call. All the extensions are in the same pickupgroup tho.
Do I need to use a ring group instead of a queue?
I’ve tried to add bellcore-dr3 to the alert-info field inside the inbound route, but this way, the external call ring tone is changed, while I need to change it for internal calls.
I think so, but I’ve genuinely no idea on what to do about this.
You gotta think the other way around… Let’s say your default ringtone is Ring-1 and you want internal calls to ring Ring-2. So set your default phone ringtone to Ring-2 and the alert info on the inbound routes to Ring-1.