FreePBX 4.2.1.1 pickup calls and different ring tone for internal calls

[vannixiii (Giovanni Nuzzolese)]

Good morning,
I’m discreetely new to the world of FreePBX. I’ve been able to install it on a HP server armed with esxi v6 and getting it working.
I need to achieve tho these points:

Differentiating ring tone for internal calls;
Differentiating ring tone for external calls transfered from one extension to another one;

Enable call transfered call pickup (for instance, if I transfer one call from extension 201 to 206, I want to be able to take it back in case 206 is not avaliable or user is away from his desk).

Are these options available? If yes, how can I implement those on my freepbx?
Thank you in advance,
Regards

Giovanni

[PitzKey (Itzik)]

First of all, you are running a very old version of FreePBX.

You can set alert info in your inbound routes which will change the ringtone of external calls, this video will probably very helpful for you.

I am not sure how to accomplish distinctive ringing for transferred calls, you’ll likely need to add some context and custom code.

@vannixiii

Enable call transfered call pickup

You can dial **EXT to pickup any ringing extension. Or you can setup a Call/Pickup group with specific extensions.

[vannixiii (Giovanni Nuzzolese)]

@PitzKey

You can dial **EXT to pickup any ringing extension. Or you can setup a Call/Pickup group with specific extensions.

I actually know about this method. I can’t use it tho in this scenario as I need to pickup a call that I transfered to another extension. In this case, I receive “declined” after I dial **EXT. It actually works on extensions that are out of the queue whenever I pickup an external call. All the extensions are in the same pickupgroup tho.
Do I need to use a ring group instead of a queue?

@PitzKey

You can set alert info in your inbound routes which will change the ringtone of external calls, this video will probably very helpful for you.

I’ve tried to add bellcore-dr3 to the alert-info field inside the inbound route, but this way, the external call ring tone is changed, while I need to change it for internal calls.

@PitzKey

I am not sure how to accomplish distinctive ringing for transferred calls, you’ll likely need to add some context and custom code.

I think so, but I’ve genuinely no idea on what to do about this.

[PitzKey (Itzik)]

@vannixiii

I’ve tried to add bellcore-dr3 to the alert-info field inside the inbound route, but this way, the external call ring tone is changed, while I need to change it for internal calls.

You gotta think the other way around… Let’s say your default ringtone is Ring-1 and you want internal calls to ring Ring-2. So set your default phone ringtone to Ring-2 and the alert info on the inbound routes to Ring-1.

[vannixiii (Giovanni Nuzzolese)]

@PitzKey

You gotta think the other way around… Let’s say your default ringtone is Ring-1 and you want internal calls to ring Ring-2. So set your default phone ringtone to Ring-2 and the alert info on the inbound routes to Ring-1.

Is there a way to change the default ringtone via web interface? Also, can I browse the available ring tones available? (I can’t find those in system recordings)