Free Pbx Post Call Survey

At the end of the call Agents can transfer customers to the survey via dialing a code or a number how to achieve.

You may want to have a look at Automating Quality Assessement: post-call surveys | QueueMetrics Blog - of course in this case there is QM as a back-end/analytics platform.

Can you please explain a bit. My scenario at the end of the call CSR can ask for rate his call then he just send caller for survey.

didnt get what it is ?

The link is to a thread which shows you how to build and implement a survey. It even includes the scripts.

If you have specific questions, you can ask them here, but general or broad questions are difficult to help you with.

If you need, there is a JOBS section of the forum where you can ask someone to build a survey on your behalf.

More reading material:
Creating a Call Survey | :: Loway Documentation Center

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