Free Pbx Post Call Survey

[Asad (Gulshamir)]

At the end of the call Agents can transfer customers to the survey via dialing a code or a number how to achieve.

[QM2021 (Loway QueueMetrics)]

You may want to have a look at Automating Quality Assessement: post-call surveys | QueueMetrics Blog - of course in this case there is QM as a back-end/analytics platform.

[Asad (Gulshamir)]

Can you please explain a bit. My scenario at the end of the call CSR can ask for rate his call then he just send caller for survey.

[comtech]

Freepbx Survey

@Offer @jersonjunior hit the nail on the head exactly the code change. The ‘small c’ will allow the dialplan to continue on when the agent hangs up (vs triggering a hangup of both agent and caller). Then it will automatically call the script and the caller into your queue will hear it and be able to respond. We are copying the QUEUE code into the override file. Here is the caveat to this that you will need to remember for this particular code change. ANY Changes that you need to make to th…

[Asad (Gulshamir)]

didnt get what it is ?

[comtech]

The link is to a thread which shows you how to build and implement a survey. It even includes the scripts.

If you have specific questions, you can ask them here, but general or broad questions are difficult to help you with.

If you need, there is a JOBS section of the forum where you can ask someone to build a survey on your behalf.

[comtech]

More reading material:
Creating a Call Survey | TheWebMachine.net

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