Hi everyone,
One of the biggest challenges we’ve noticed for providers using FreePBX is around fraud detection and revenue leakage. Hackers, misuse of SIP accounts, and unnoticed anomalies in CDRs can quickly eat into margins.
At Neon Soft, we’ve been in the telecom billing space for over a decade, and fraud prevention has always been a core focus. Some of the methods we’ve implemented for FreePBX integrations include:
- Automated Alerts – Real-time notifications for unusual call patterns (e.g., sudden international traffic spikes).
- Credit Limits & Cut-Offs – System-enforced limits to prevent runaway costs on reseller and end-user accounts.
- Traffic Monitoring – Live dashboards to track call flow and instantly spot abnormal usage.
- Blacklist/Whitelist Options – Blocking risky destinations or routing only through trusted carriers.
These steps have helped many UK providers using FreePBX reduce risks and secure their revenue.
My question to the community:
What fraud detection measures are you currently using with FreePBX billing? Have you found any effective safeguards or integrations that work best for you?
Happy to exchange insights—always keen to learn how others in the community are tackling this issue.
— Team Neon Soft