I’m stumped on this issue and thought I’d throw it out there in case anyone has ideas. We have a fairly simple incoming setup with a time condition that goes to a Ring Group of five extensions inside business hours. Not everybody can see who is on the phone at all times. When someone answers an incoming call and then forwards it to an extension that is busy, we expect it to go to busy voicemail, but instead it rings every single phone in the Ring Group, using the internal call ringtone. Obviously not ideal!
We don’t have Call Waiting turned on.
What we have tried:
- setting the “Optional Destinations” on the extensions to their respective voicemailboxes - No Answer, Busy, and Not Reachable all have voicemail destinations
- making sure these voicemail destinations are valid, and making sure that unavailable and busy recordings are available
- searching every options page, especially the ones for the extensions and Ring Group
- setting the “Destination If No Answer” of the Ring Group to an announcement - the transferred calls don’t go to the announcement, though
Any suggestions of where to look next would be appreciated.