User is going on vacation and forwards their extension to a different extension. Inbound call is forwarded correctly to the extension however if the person does not pickup the voicemail goes back to the original extension mailbox.
Once a call is forwarded, how can I ensure if the call is not picked up the voicemail goes to the forwarded extension?
These are Cisco phones and the user pressed the cfwd button on the phone. On Freepbx extensions I do not see the CF option enabled, but the phone is forwarding.