English is not my first language so please excuse me if I over-explain or make mistakes in my writing.
I need your help.
Asterisk (Ver. 11.17.1)
Currently for every user in the office I have setup a ring group(example: 605) with 2 extensions(example: 03 and 04) in it. Both phones 03 and 04 are at the users desk as one is cordless and the other one is corded - so the user can choose which one to pick up. For the same user I also have a third extension (example 02). I am forwarding extension 02 (via the phone menu) to 605(ring group) and now both 03 and 04 ring if someone diales 02. The reason I do it is because our CRM can only use (dial) extensions (not ring groups). I just can’t make it dial 605 - so I make it dial 02 and both phones 03 and 04 ring. So far, despite the fact that my solution is not elegant at all - it works.
What I would like to do is to do the forwarding of 02 -> 605 in FreePBX instead of the phone menu of 02, as now I need to keep one phone ON only for the forwarding and I can not use it for anything else. Basically I am using 3 phones per user - one(02) at the server room and 2 (03 and 04) on his desk.
So the question here is: how to forward (if possible at all) an extension to a ring group in Freepbx?
What I tried already:
- in the extension settings of 02 in the field “Dial” instead of sip/02 i put sip/605 but it did not work. It gives me busy tone if dial 02 from another extension.
- I tried the “Follow me” module and put the ring group number in the “Follow me list” of extension 02. - this did not work as well.
Thank you for your time!