For support and debug I would recommend the FOP developers and community forums. I know the responses can be kind of slow there, but that is where you would get the most knowledgeable answers.
Thanks @comtech
Yes, I’ve read the article you suggested, did not help hence fall back to community.
FOP developers and community forums is literally dead. I posted there first, no response for a few days or maybe a week+
Very disappointing to see no support, especially for a paid product.
Thanks again @comtech
I re-reviewed the link to sent previous.
The Chrome extension is an alternate method which I did not explore because its not practical for me. The primary method did not work for me. I re-checked all the settings. Everything seems to be fine for me.
For a production server, we do not want to depend on a company who does not bother to reply to its paying customers for weeks.
I think I’ll go with your suggestion to find an alternate tool.
I have a staging installation in which we test popups on connect. It works. When we were evaluating software possibilities, we also used notify-on-ringing for a while just to check if it works.
I did not modify any scripts, just set URL for every user in their preferences. For notify-on-connect, it is necessary to also flip the option in fop2.cfg but - as I remember - it was not required for notify-on-ringing to work (or it was enabled by default). I have the last 2.31.27 version.
Thank you @Fraser@kiziuk for your responses.
I figured my preferences was not correctly set.
Pop-up are working now!!!
Love the community support…
Thanks again & stay safe!!
No problem - glad you got it sorted. Fop2 support is hard to come by. Live chat on their site is usually the best and only support, that is if you can get a hold of Augusta or Nicholas.
I’ve learnt a lot about fop2 over the years so if you, or anyone, gets stuck, then feel free to drop me a message.
I prefer to use checkdir.php for the popups however as it’s a single place to set the pop up. Plus, as it’s PHP, you can do more advanced things. For example, in my environment, I pop up different CRM systems based on the call clid, or don’t fire a popup for some calls, eg internal calls, withheld and a couple of other call types.
No problem - glad you got it sorted. Fop2 support is hard to come by. Live chat on their site is usually the best and only support, that is if you can get a hold of Augusta or Nicholas.
I so agree. Nicholas or Augusta are hard to get online. We are also using their CCStats software.
I’ve learnt a lot about fop2 over the years so if you, or anyone, gets stuck, then feel free to drop me a message.
Thanks!!!
I prefer to use checkdir.php for the popups however as it’s a single place to set the pop up. Plus, as it’s PHP, you can do more advanced things. For example, in my environment, I pop up different CRM systems based on the call clid, or don’t fire a popup for some calls, eg internal calls, withheld and a couple of other call types.