Hi!
For about 2 weeks, we have observed in the FOP2 that the active extensions fall off for a few seconds … and return after a short time.
If the agent closes the softphone and reopens it, then the FOP2 instantly reappears active.
Any idea what it could be?
It happens randomly to agents … we have not detected a specific time interval between disconnections either.
In the sophone configuration, we see parameters like the following:
RegisterTimeout=300
KeepAliveTimeout=15
Do you know what they do? Could we increase them?
In the “Advanced” tab of FreePBX we also see some configuration parameters such as:
Maximum Expiration:
Minimum Expiration:
…
…
Could it be due to any of these configurations?
attached images:
