Hi I’m trialling Zulu as a potential softphone for a call centre implementation. The interface is nice and tidy however have been having issues with it playing nice with FOP2
Firstly presence is not shown. All extensions appear as offline despite showing active call information.
None of the call handling buttons or SPY functionality works. Spy, whisper or conference.
I think both issues are linked to the way that Zulu appears to create virtual extensions with a 90 prefix. That is the case on my demo system anyhow. when I hit any of the spy buttons in FOP2 I can see in the asterisk console the following error (1000 is my extension)
[2019-08-28 13:07:37] ERROR: res_pjsip.c:3246 ast_sip_create_dialog_uac: Endpoint ‘1000’: Could not create dialog to invalid URI ‘1000’. Is endpoint registered and reachable?
[2019-08-28 13:07:37] ERROR: chan_pjsip.c:2236 request: Failed to create outgoing session to endpoint ‘1000’
This is a deal breaker as in a call centre we need to have supervisor type functionality that FOP2 offers. Does anyone know of a combination of product that works with ZULU and provides the supervisor functionality?