I have the following issue regarding the “Followme” option.
When a customer calls my extension and I am not there, the “Followme” options redirects the call to my cell phone. All is working great except that the number presented is the number of my company not the original CID of the caller.
I called my IP phone provider who told me that they do not block the CID transfer, so it is a matter of Freepbx configuration
I am under Asterix 16 and Freepbx 15.
I checked many posts but could not find the solution.
Edit: Trunk settings
I talked to my IP provider. The phone “Followme” number format should be 10 digits long. So, I managed to get an intermediate solution by forcing a “Fixed CID Value” when the phone call is transferred, ex: 9110000000. On my cell, this number appears instead of the company number.
But I still not have the original caller ID transferred through the trunk by default. Please help.