I have a primary extension (101) for the secretary. I need to configure follow me and DND like that :
when DND is off or her phone, incoming call rings 15 seconds and after, all extensions rings. I have select this with follow me and ringallv2-prim.
All is ok, except if the first extension (101) is on line, follow me is not active. Of course, it’s the -prim option, and it’s normal.
BUT, i also need DND function on this first extension (101) to redirect incoming calls to voicemail when DND is on.
So, this the problem : i need to always have an active follow me when DND is off, whenever first extension is already online.
I can change the first extension no answer to group call, but if i do that, there’s no more voicemail when DND is active on the first extension.
Sorry for a such question, but i’m a beginner in FREEPBX and i’m looking for that configuration since many days. I don’t read how to do untill now. So please… Help me
I think this will not be possible with DND on the extension 101. Why don’t you use a Call Flow Control rule for that? So you can set a BLF button with the rule on the phone with the extension 101. So when the person with the extension 101 pushes the button all calls are routed to the voicemail. Pushing the button again all calls are normally routed to the phone.
Edited
Also I think Find Me/Follow Me will not work when extension 101 is on a call. So a Queue with the Ring Strategy “linear” would be better.