I wonder if anyone has done this before and any assistance will be appreciated.
I had setup our system with 5 digit extensions (instead of 3 digit by default). But with this setup, we need to dial the number before pick up the handset or press “dial” button. (If you have dial tone first, it only accept 3 digits)
Does anyone know an easy way to update the system for 5 digit extension?
While you are familiar with this, are you enabling multiple lines. The next step I am working on is, when user is on the phone, I would like to have incoming call fall into 2nd line, instead of call waiting on 1st line.
We are using SoundPoint IP 331 for client site and 550 for support center.