Find-Me-Follow-Me CallerID Issue


(Peter) #1

With the new robocall legislation, more and more carriers are enforcing valid caller ids and rejected caller ids that are not associated with the account. As a result, more and more carriers are rejecting the standard method of forwarding a call to an external number as it works in FreePBX today.

Since this obviously still works with many carriers, it would be nice to have some options; 1) select a carrier that is solely used for the find-me-follow-me function or 2) add an option to allow a selected “verified” caller id to be used.

This is rapidly becoming the norm with carriers, so having these new features to manage how these calls are handled are desperately needed.


#2

If you set Change External CID Configuration to Outside Calls Fixed CID Value and set Fixed CID Value to something the carrier will accept, does that do what you need?


(Peter) #3

I’m not familiar with that option. Where would I find that?


#4


(United States) #5

Hi,
I am having the same issue. I am trying to Find-Me-Follow-Me on Twilio, and it tries to dial for a moment, before redirecting to voicemail. The timeout is set to 60 seconds, so it should try for much longer, and actually make the call. I set the external cid configuration to outside calls fixed cid value and set the value. It is still not working. Any ideas?


(Ruler2112) #6

This is going to sound crazy, but I just went through this. Even after setting the external CID, the carrier was rejecting the forwarded calls. Found I had to set the fromuser= line in the trunk configuration and calls would be forwarded, but without audio. Found that if I changed the play music on hold line from ring to a recording, the audio was fine. :open_mouth: :thinking: (My solution to make it seemless for the callers was to snag a video of a phone ringing off of youtube & transcode the audio into a wave file, then upload it and use that for the transferring ‘music’. :laughing:)

Unfortunately, because the fromuser= line in the trunk config also overrides the CID at our off-site location, calls to 911 were getting the wrong address from those two phones, no matter what I set the CID / emergency CID to. I found no solution to this other than setting up a separate PBX for them, so after investing over a week to get find me follow me working, I changed it back & am using the provider’s portal to forward calls. :frowning_face:

Stupid spammers have to ruin things for everybody…