I wants to know what it the precise interpretation of the various calls. For example, what means a Hangup of 3 minutes, …, a queue of 5 minutes, does it mean total 5 minutes including queue wait or 5 minutes talk with the agent.
You can veiw the problem screen shot
The call was 5 seconds long and was answered (Total Time so ring + answer)
The call was 15 seconds long and was not answered (so 15 seconds of ringing)
But what the deferrence between Dial and Hangup, i dont understand this
please i need an answer to my question
But what the deference between Dial and Hangup, i don’t understand this, dial is to call some one so it’s logical to have minutes but hangup it’s the inverse but, i don’t understand hangup + answered,
please i need an answers