Hello!
I want to config two Queues A and B, on queues A I set Fail Over Destination is B.
but when members on queues unavailable it’s not immediately switch to B, (it wait for Max Wait Time)
this is my config Queue A:
General Settings
Skip Busy Agents: yes
Fail Over Destination: Queues: B
Timing & Agent Options
Max Wait Time: 2 minute
Agent Timeout : 20 seconds
Retry: NO
Capacity Options
Join Empty : no
anyone tell me how to config if queue A members are unavailable it’s immediately switch to B
thank you
Not really - that isn’t how a queue works. If you have queue members logged into the queue and they are all busy, the call will wait until the max wait time expires, then send the call to another destination.
If you set the max wait time to 1, the call will wait 1 second, then drop to the second queue. That might simulate what you are trying to do.